Your Doro Hemma system includes four key parts:
Setting up your doorbell is easier when you understand how everything connects. A few basics can help you avoid common issues, make installation smoother, and keep your system working reliably.
Doro Hemma Doorbell
Connects to the internet via WiFi.
Doro Hemma App
Connects on your smartphone or tablet via Wi-Fi or mobile data.
Doro Account
Links your app and doorbell for access anywhere.
Doro Hemma Chime:
Connects directly to the doorbell, not to the internet.
Important: During setup, your phone must be connected to the same 2.4 GHz Wi-Fi network as the doorbell.
Get your Doro Hemma Doorbell connected
Find simple answers to common Wi-Fi questions, setup steps and connection problems, so you can get your Doorbell online and working as quickly as possible.
Wi-Fi basics
Connecting your Doorbell to Wi-Fi
Connection problems & troubleshooting
What Wi-Fi information do I need to connect my Doro Hemma Doorbell?
You’ll need your Wi-Fi network name (SSID) and Wi-Fi password. These are often printed on a label on the back or bottom of your router.
Where can I find my Wi-Fi name and password?
Check the label on your router or modem first. If you’ve changed the details, you may need to sign in to your router settings or contact your internet service provider for help.
What does SSID mean?
SSID is simply another name for your Wi-Fi network name. Depending on your router, it may also be labelled as Wireless Network, Wi-Fi Name, Network Name or WLAN.
Does the Doro Hemma Doorbell work with WPA2 and WPA3 security?
Yes. The Doro Hemma Doorbell supports common Wi-Fi security protocols, including WPA2 and WPA3.
Is my router login password the same as my Wi-Fi password?
Not necessarily. Your router may have a separate username and password for accessing its settings. Make sure you use the Wi-Fi password when connecting your Doorbell.
Which Wi-Fi band does the Doro Hemma Doorbell use?
The Doro Hemma Doorbell connects using 2.4 GHz Wi-Fi. This band generally offers better range, making it well suited to devices such as doorbells that may be further away from the router.
What’s the difference between 2.4 GHz and 5 GHz Wi-Fi?
2.4 GHz usually offers a longer range and works better through walls, while 5 GHz is generally faster but has a shorter range. For the Doro Hemma Doorbell, you’ll need a 2.4 GHz connection.
What if my router uses the same name for 2.4 GHz and 5 GHz?
Many modern routers combine both bands under one Wi-Fi name. The Doorbell should connect to the 2.4 GHz band automatically, but if you experience problems, temporarily disabling 5 GHz may help during setup.
How can I check which Wi-Fi band my phone is using?
On Android, open Settings > Wi-Fi and select your connected network to check the frequency. On iPhone, you may need to use a Wi-Fi scanning tool or check your router settings.
What is band steering?
Band steering is a router feature that automatically chooses between available Wi-Fi bands for your connected devices. It may also be called Smart Connect. If it causes problems during Doorbell setup, it can usually be disabled temporarily in your router settings.
My Doorbell isn’t entering pairing mode. What should I do?
Check that the Doorbell button is flashing blue. If it isn’t, press and hold the power button for around five seconds to start pairing mode.
Why does my Doorbell work indoors but not where I want to install it?
This usually means the Wi-Fi signal is too weak at the installation location. Moving the router closer, adding a Wi-Fi extender or using a mesh network may improve coverage.
Why can’t the Doro Hemma app find my Doorbell?
Check that you’ve entered the correct Wi-Fi name and password, that your phone isn’t connected to a VPN, and that you’re connecting through a 2.4 GHz network.
I use a mesh Wi-Fi system. Can I still connect the Doorbell?
Yes. If you have trouble during setup, try temporarily turning off the additional access points and connect the Doorbell to the main router first. Once setup is complete, you can turn the access points back on.
What should I do if I still can’t connect?
Try connecting your phone directly to a 2.4 GHz Wi-Fi network and repeat the setup. If you’re unsure how to change your router settings, contact your router manufacturer or internet service provider for help.
