Response by Doro Service Update & Support

2025-12-16

To keep your service secure and running smoothly, we are updating Response by Doro. This update affects different Doro phones in different ways. Please follow the instructions below to ensure your assistance service continues to work.

For Doro Smartphones

Impacted Doro models: 8050, 8062, 8080, 8100, 8200, Aurora A10/A20/A30

  • Update the Response by Doro (Senior) app to the latest version from the Google Play Store.
  • Open the app and check that you are logged in. If not, log in with your existing account.
  • Once the app is updated and you are logged in, your service will continue to work as normal with improved security.

For DorOS Feature Phones

Impacted Doro models: 730X, 780X, 7080, 7010/7011, 7030/7031, 7060/7070

Response by Doro will no longer be supported on DorOS feature phones due to technical limitations.

To keep your assistance service active, switch to Assistance Classic, which uses the phone’s built-in assistance button.

Instructions:

  1. Open Settings from the Menu list.
  2. Select Assistance.
  3. Select Mode.
  4. Select Assistance from the list.
  5. Return to the Settings list by pressing the hardware Back key.
  6. Scroll down and select Number list to choose the relative you want the phone to call in an emergency.

This ensures you remain supported whenever you need help.

If you need help updating your smartphone or switching to Assistance Classic, contact our Customer Support team, who will be happy to assist.

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